A few months back, I contacted a leading association for small and medium businesses to inquire about becoming a member. The person on the other end replied that she could meet me in half an hour to give me a presentation on how everything worked. I was so impressed by this level of service that I brought my checkbook to the meeting, ready to sign up. However, about an hour after our meeting, I walked out of the coffee shop, blank check in hand, and somewhat disappointed. So what happened? Read more »